Privacy Policy


1. Introduction

PT Richmond Real Estate (“Richmond”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data that you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.richmond.id/ (the “Website”) and when you engage with our services, including property inquiries, sales, and marketing activities.

By using our Website or providing us with your personal data, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and country of residence.

  • Inquiry Details: Property preferences, investment interests, or any other information you voluntarily submit via our contact forms or email.

  • Usage Data: IP address, browser type, operating system, referring URLs, and information about your interaction with our Website.

  • Cookies and Tracking: We may use cookies, analytics tools (such as Google Analytics), and advertising pixels (such as Meta Pixel) to understand how visitors interact with our site and to improve user experience.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To respond to your inquiries or requests about our properties and services.

  • To send you marketing and promotional materials (only if you have given consent).

  • To manage our relationship with you as a client or prospect.

  • To improve the functionality and performance of our Website.

  • To comply with applicable laws and regulations.

4. Legal Basis for Processing (GDPR)

Under the European Union General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your data (e.g., when you submit an inquiry form).

  • Contract: Processing is necessary to perform a contract with you or to take steps before entering into a contract.

  • Legal Obligation: We may process data to comply with a legal requirement.

  • Legitimate Interest: For example, to improve our services, manage client relationships, or market similar properties.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above, or as required by law.
When personal data is no longer required, it will be securely deleted or anonymized.

6. Sharing of Personal Data

We may share your information with:

  • Our sales and marketing partners involved in real estate promotion and client support.

  • Third-party service providers such as CRM platforms, analytics services, and advertising networks (e.g., Google, Meta).

  • Regulatory authorities if required by law or to protect our legal rights.

We do not sell or rent your personal information to any third parties.

7. International Data Transfers

Your personal data may be processed outside of your country, including in Indonesia and other jurisdictions where our partners operate.
We ensure that any international data transfers comply with applicable data protection laws, and that adequate safeguards (such as contractual clauses) are in place.

8. Data Subject Rights

Under GDPR and Indonesia’s Personal Data Protection (PDP) Law, you have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for data processing.

  • Request restriction or object to processing.

  • Request a copy of your data in portable format.

To exercise your rights, please contact us at denis@richmond.id.

9. Cookies Policy

Our Website uses cookies to enhance functionality, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect some features of the Website.

10. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of such websites.
We encourage you to review their privacy policies before providing any personal data.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The “Effective Date” at the top indicates when the latest version took effect.
Any material changes will be communicated via our Website or by direct notice if required by law.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

PT Richmond Real Estate
Email: denis@richmond.id
Website: https://www.richmond.id/

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